Treeologie is firmly committed to providing purchasers with best-in-class products through authorized dealers.
Our policy is to honor product warranties and to perform services only on products purchased from an authorized Treeologie dealer. If you purchase a Treeologie product from an unauthorized dealer, your Treeologie warranty will not be valid. Unfortunately, there are some websites and dealers who claim to be authorized Treeologie resellers but are not. Products sold on these websites or from these dealers do not carry a warranty from Treeologie. When you purchase products from an unauthorized website or dealer, you are taking a risk, because those products may be counterfeit, used, or defective.
Please protect yourself and your Treeologie product by ensuring that you only purchase Treeologie products from an authorized Treeologie dealer.
One (1) Year Warranty
This warranty covers any defects in material or workmanship under normal use during the warranty period. During the warranty period, Treeologie will replace, at no charge, products that prove defective because of improper material workmanship, under normal use and maintenance from the date of purchase. If we are out of stock with the style/color that you purchased, we will replace it with a different style/color. You are responsible for shipping costs.
For warranty service, please email us at treeologie@gmail.com, and we will guide you through the warranty service process.